Our Emplyees… Our Colleagues… Become Friends… Become Family….

When it comes to hostel experiences, it’s often the employees who make all the difference. These are the individuals who bring the hostel to life, providing guests with a warm welcome, helpful advice, and an unforgettable experience. However, not all hostel employees are created equal. Some possess specific attributes that set them apart from the rest.

Local Originals

One of the most important attributes that a hostel employee can have is being a local original. These are individuals who were born and raised in the area where the hostel is located. They know the ins and outs of the city, including the best places to eat, the hidden gems that tourists often miss, and the most efficient ways to get around. Local originals can provide guests with valuable insights into the local culture and history, giving them a more authentic and meaningful experience.

People with Rough Edges

While it may seem counterintuitive, hostel employees with rough edges can be some of the most effective at their job. These are individuals who may not have the polished customer service skills of a seasoned hotel employee, but they make up for it with their authenticity and sincerity. They are unafraid to show their true selves to guests, sharing their passions, interests, and even their flaws. This can create a sense of intimacy and trust that can be difficult to achieve in more formal settings.

Identifying with the Product

Hostel employees who identify with the product can be some of the most passionate and dedicated individuals. They believe in the mission and values of the hostel, and they see themselves as an integral part of the experience. They take pride in their work and are committed to providing guests with the best possible experience. When employees identify with the product, they become ambassadors for the hostel, spreading the word and attracting new guests through their enthusiasm and commitment.

Unconventional

Hostel employees who are unconventional can bring a unique perspective and energy to the hostel experience. They are not afraid to challenge the status quo or try new things, which can lead to innovative and exciting activities and events for guests. These employees may have non-traditional backgrounds or interests, which can make them more relatable and interesting to guests.

Interactive with Guests

One of the most important roles of a hostel employee is to be interactive with guests. They should be approachable, friendly, and willing to engage in conversation. This can help guests feel more comfortable and connected to the hostel, making it more likely that they will return or recommend the hostel to others. Employees who are interactive with guests can also provide valuable insights into the local culture and activities, helping guests make the most of their stay.

Using Free Space Responsibly

Hostel employees who like and use free space but do not exploit it are valuable assets to the hostel. They can create a welcoming and comfortable atmosphere for guests, using the space to organize events, activities, or simply create a cozy lounge area. However, they should also be respectful of the space and not abuse it or make excessive demands on it. This can help ensure that the hostel remains a comfortable and enjoyable space for all guests.

Acting as Local Guides

Hostel employees can also act as local guides, providing guests with insights and recommendations about the area. They can help guests navigate the local transportation system, find the best places to eat, and discover the most interesting activities and attractions. Employees who act as local guides can also help guests feel more comfortable and confident in their surroundings, making it more likely that they will explore and enjoy the area.

Animating or Entertaining

Finally, hostel employees who can animate or entertain guests can create a lively and engaging atmosphere for everyone. They may organize game nights, karaoke parties, or other activities that bring guests together and create a sense of community. These employees can also be instrumental in creating a welcoming and inclusive environment, ensuring that everyone feels included and valued. They can help break down barriers between guests and create opportunities for meaningful interactions and friendships.

When hostel employees possess these attributes, they can create a truly unforgettable experience for guests. They become more than just employees; they become friends, family, and ambassadors for the hostel. Guests will remember their interactions with these employees long after they leave, and they may even choose to return to the hostel specifically to see them again.

However, it’s important to note that not all employees will possess all of these attributes. Some may excel in certain areas but struggle in others. This is why it’s important for hostels to create a supportive and nurturing environment for their employees. By providing training, support, and opportunities for growth, hostels can help their employees develop their skills and abilities, becoming even more effective at their jobs.

In conclusion, hostel employees with the attributes of local originals, people with rough edges, who identify with the product, are unconventional, interactive with guests, use free space responsibly, act as local guides, and animate or entertain guests can create a truly unforgettable experience for guests. They become more than just employees; they become friends, family, and ambassadors for the hostel. Hostels that prioritize employee well-being and job satisfaction can create a supportive and nurturing environment for their employees, which can translate into a better experience for guests. By recognizing and supporting the unique attributes of their employees, hostels can create a culture of excellence and innovation, providing guests with a truly unforgettable experience.